PRIVACY POLICY
Last Updated: 02MAR26
Grey Matter Entertainment (“Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit https://greymatterentertainment.tv (the “Site”), place an order, submit a form, or otherwise interact with our services.
By accessing or using our Site, you consent to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
1.1 Information You Provide Directly
We may collect personal information you voluntarily provide, including:
- Full name
- Email address
- Shipping address
- Billing address
- Phone number
- Account login credentials (if applicable)
- Order notes
- Customer service communications
- Information submitted through contact forms (SureForms)
Payment information is processed securely by third-party payment processors supported by WooCommerce. We do not store full credit card numbers or CVV codes on our servers.
1.2 Order & Transaction Information
When you place an order, we collect:
- Products purchased
- Quantity and pricing
- Shipping details
- Transaction identifiers
- Tax-related information
- Order history
This information is used for order fulfillment, accounting, fraud prevention, and legal compliance.
1.3 Automatically Collected Information
When you visit the Site, we may automatically collect:
- IP address
- Browser type and version
- Device type and operating system
- Pages viewed
- Referring URLs
- Site interaction data
This information is used for:
- Site performance optimization
- Security monitoring
- Fraud prevention
- Analytics
2. Cookies & Tracking Technologies
We use cookies and similar technologies to improve functionality and user experience.
Types of Cookies Used
- Essential cookies – Required for checkout, login, and cart functionality
- Session cookies – Temporary cookies used for login sessions
- Preference cookies – Remember user settings
- Comment cookies – Store comment form data for convenience
You may disable cookies in your browser settings; however, certain features of the Site may not function properly.
3. Comments & User-Generated Content
If you leave comments:
- We collect the data shown in the comment form
- IP address and browser user agent may be collected for spam detection
Gravatar
An anonymized hash of your email address may be sent to Gravatar to determine whether you use the service. After comment approval, your profile image may be visible publicly.
4. Media Uploads
If you upload images to the Site, avoid uploading images containing embedded location data (EXIF GPS). Visitors may be able to download and extract such data.
5. Contact Forms (SureForms)
Information submitted through contact forms is used solely to respond to your inquiry. Submissions may be stored securely in the Site database and/or transmitted via email to administrators.
6. Third-Party Services & Embedded Content
Our Site may include embedded content (e.g., Twitch streams or other creator content). Embedded content behaves as if you visited the third-party website directly.
These third parties may:
- Collect data about you
- Use cookies
- Track your interactions
We are not responsible for the privacy practices of third-party websites.
7. Spam Detection (Akismet)
Comments and certain form submissions may be processed by Akismet, an automated spam detection service operated by Automattic. Data submitted for spam prevention may be transmitted to Akismet.
8. How We Share Information
We do not sell, rent, or trade personal information.
We may share information with:
- Payment processors
- Shipping carriers
- WooCommerce integrations
- Hosting provider (GoDaddy)
- Spam detection services
- Service providers necessary for business operations
Information is shared only as necessary for legitimate business purposes.
9. Data Retention
We retain personal information:
- As long as necessary to fulfill orders
- To comply with legal, tax, and accounting obligations
- To resolve disputes
- To enforce agreements
Comments and associated metadata may be retained indefinitely for moderation purposes.
Users with accounts may request deletion of personal data, subject to legal obligations.
10. Your Privacy Rights (United States)
Depending on your state of residence, you may have the right to:
- Request access to personal data
- Request correction of inaccurate information
- Request deletion of personal data
- Opt out of certain data processing activities
To exercise these rights, contact us using the information below.
We will respond in accordance with applicable law.
11. Marketing Communications
If you subscribe to marketing emails or promotional communications:
- You may opt out at any time by clicking “unsubscribe”
- Transactional emails (order confirmations, shipping updates) will still be sent
We do not send marketing communications without consent where required by law.
12. Data Security
We implement reasonable technical and organizational safeguards to protect personal information. However, no system can be guaranteed to be completely secure.
Transmission of data over the internet is at your own risk.
13. Children’s Privacy
Our Site is not directed toward individuals under the age of 13. We do not knowingly collect personal information from children under 13.
If we discover such data has been collected, it will be deleted promptly.
14. International Users
Our Site is operated in the United States. If you access the Site from outside the U.S., you understand that your information may be transferred to and processed in the United States.
15. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised “Last Updated” date.
Continued use of the Site constitutes acceptance of the revised policy.
16. Contact Information
Grey Matter Entertainment
Email: support@greymatterentertainment.tv